So, my 52″ LCD Samsung HD TV learned a new trick a few days ago. Instead of powering on right away, it stays off, makes a series of clicks, and eventually turns on after a few minutes.
Upon searching a la Google, I’m conviced I found the culprit:
http://forums.cnet.com/7723-13973_102-349863.html
I called Samsung’s support line (1-800-SAMSUNG) and gave them the model and serial number (Model LNT5265FX/XAA). The lady that attended my call was very nice… but alas, that’s all the good that came from this conversation.
As it turns out, EVEN THOUGH THIS IS CLEARLY A MANUFACTURING DEFECT, the representative informed me that Samsung only offered to fix this known defect for a short amount of time. My TV was no longer covered.
After I heard this, I replied by saying “Thank you for your help. I will no longer recommend nor purchase Samsung products. Have a nice day.”
Needless to say, it’s something I can fix with my soldering iron and a quick trip to Radio Shack… but the kicker was that Samsung wouldn’t fix something they sold me as defective for $3,000 dollars just three years ago.
Way to treat your consumers, Samsung.